1. Introduction
KasiTicket ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our ticketing services.
By using KasiTicket, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and billing information when you purchase tickets or register an account.
- Event Preferences: Categories and events you browse, search for, or attend.
- Device & Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our platform.
- Payment Data: When you make a purchase, payment processing is handled securely by MTN MoMo. We do not store full payment card details on our servers.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil ticket purchases and deliver digital tickets.
- To communicate with you about your orders, account, and customer support inquiries.
- To send event recommendations, promotional offers, and updates (with your consent where required).
- To improve our website, services, and user experience.
- To detect, prevent, and address technical issues and fraudulent activity.
- To comply with legal obligations and enforce our terms of service.
4. Data Sharing & Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Event Organisers: When you purchase a ticket to an event, we share your name and contact details with the event organiser for check-in and communication purposes.
- Service Providers: We engage trusted third-party service providers (e.g., payment processors, hosting services, email delivery) who are bound by confidentiality agreements.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of data in transit, secure server infrastructure, and access controls.
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access, update, or delete the information we hold about you.
- The right to rectification if your information is inaccurate or incomplete.
- The right to object to or restrict processing of your personal data.
- The right to data portability.
- The right to withdraw consent at any time where we rely on your consent to process your data.
To exercise any of these rights, please contact us at info@kasiticket.com.
8. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: info@kasiticket.com
- Phone: +268 7841 9560